All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
During peak periods (holidays, sales events), processing may take up to 5 business days. We appreciate your patience and will always keep you informed.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7–20 business days | Free on orders $49+, otherwise $4.99 |
| Expedited Shipping | 5–10 business days | $12.99 |
| Express Shipping | 3–7 business days | $24.99 |
* Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
We currently ship to the United States and select international destinations. If your country is not available at checkout, please contact us at [email protected] and we will do our best to accommodate your order.
Once your order has shipped, you will receive an email with a tracking number. Please allow 3–5 business days for tracking information to update in the carrier's system after you receive your shipping confirmation.
If you have not received tracking information within 5 business days of your order confirmation, please contact us at [email protected].
PawVita is not responsible for any customs fees, import duties, or taxes that may be applied by your country's customs authority. These charges are the responsibility of the customer. We recommend checking your local customs regulations before placing an order.
If your package arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date at [email protected] with your order number and photos of any damage. We will work with you to resolve the issue promptly.
For any shipping-related questions, please reach out to our customer support team at [email protected] or visit our Contact page. We aim to respond within 24 hours on business days.
© 2026 PawVita. All rights reserved.