Privacy Policy

1. Who We Are

PawVita ("we," "us," or "our") operates the website www.pawvita.one. We are the data controller responsible for your personal information collected through this site. For privacy-related inquiries, contact us at [email protected].

2. Information We Collect

3. How We Use Your Information

• • Process and fulfill your orders
• • Send order confirmations and shipping updates
• • Respond to your customer service inquiries
• • Send promotional emails (only with your consent — you can unsubscribe at any time)
• • Improve our website and product offerings
• • Comply with legal obligations
• • Prevent fraud and protect our customers

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share your data only with trusted service providers who help us operate our business, including:

• • Stripe (payment processing) — subject to Stripe's Privacy Policy
• • Shipping carriers (to deliver your orders)
• • Email service providers (to send transactional and marketing emails)
• • Analytics providers (to understand site usage — data is anonymized)

All third-party providers are contractually required to protect your data and use it only for the purposes we specify.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your cart, understand how you use our site, and show you relevant content. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for 7 years in accordance with tax regulations. You may request deletion of your data at any time (see Your Rights below).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• • Right to access — request a copy of the data we hold about you
• • Right to correction — request correction of inaccurate data
• • Right to deletion — request deletion of your personal data
• • Right to opt-out — unsubscribe from marketing emails at any time
• • Right to data portability — receive your data in a machine-readable format
• • California residents (CCPA): right to know, delete, and opt-out of sale of personal information

To exercise any of these rights, email us at [email protected].

8. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our website. Payment information is processed exclusively through Stripe's PCI-DSS compliant infrastructure — we never store your card details on our servers.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected] or through our Contact page.